Knowledgebase
Answers to common questions
How do I connect to my RDP server?
Use Windows Remote Desktop Connection (mstsc.exe) or any RDP client. Enter your server IP, username, and password provided in your welcome email.
What OS options are available?
We offer Windows Server 2012 R2, 2016, and 2019 Standard editions. You can choose during the ordering process.
How long does setup take?
Most servers are set up within 1-4 hours after payment confirmation. You will receive an email with your credentials once ready.
Can I upgrade my plan?
Yes, you can upgrade your plan at any time. Open a support ticket and our team will assist you with the migration.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and cryptocurrency payments.
Is there a refund policy?
We offer a 24-hour money-back guarantee for new orders. Please open a support ticket to request a refund.